1. Nature and Value of Gift Vouchers

A Čajový Dom Gift Voucher entitles the holder to redeem its face value against purchases made in our online shop at www.houseofteas.eu.

Gift Vouchers are available in the following denominations: €25, €50 and €100.

A Gift Voucher can be used to purchase any product available in our online shop, with the exception of other Gift Vouchers.

2. Purchase and Payment

Gift Vouchers can only be purchased through our online shop at www.houseofteas.eu.

Payment for a Gift Voucher can only be made online by payment card via the available payment gateway. Cash on delivery and bank transfer are not accepted.

3. Delivery of Gift Vouchers

Once payment has been successfully received, the Gift Voucher will be sent to the email address provided by the purchaser when placing the order.

The email contains:

a unique Gift Voucher code for redemption,
information about the Gift Voucher's expiry date,
a printable version of the Gift Voucher attached to the email.

The printable version can be printed out, completed with the Gift Voucher code and expiry date, and presented as a physical gift.

4. Delivery Method for Gift Vouchers

If an order contains only one or more Gift Vouchers, the delivery method is electronic delivery by email. Once payment has been successfully received, the Gift Voucher will be sent to the email address provided in the order.

If an order contains a Gift Voucher together with other physical products, the customer can choose from the available delivery methods for physical goods. In this case, the Gift Voucher will also be delivered electronically by email, independently of the delivery method selected for the other products in the order.

5. Validity of Gift Vouchers

A Gift Voucher is valid for 3 months from the date of purchase. The exact expiry date is stated in the email containing the Gift Voucher code.

Once the expiry date has passed, the Gift Voucher can no longer be redeemed.

6. Redeeming Gift Vouchers

A Gift Voucher can only be redeemed when placing an order in our online shop at www.houseofteas.eu, by entering the relevant Gift Voucher code during the checkout process in the designated Gift Voucher code field (please note: this is not the Discount Code field).

A Gift Voucher can only be used towards one order. Once redeemed, the Gift Voucher code becomes invalid and cannot be used again.

If the total value of the products ordered is lower than the face value of the Gift Voucher, the unused balance will not be refunded, paid out in cash or carried forward to a subsequent purchase.

If the total value of the order exceeds the face value of the Gift Voucher, the customer must pay the difference using one of the payment methods available in our online shop.

7. Returns and Refunds of Gift Vouchers

A Gift Voucher cannot be exchanged for cash, nor can its face value be paid out in cash, even if the voucher has not been redeemed in full.

The purchaser has the right to withdraw from a distance contract within the statutory withdrawal period and subject to the conditions laid down by applicable legislation. In the event of a valid withdrawal from the contract, the seller will refund the payment received in accordance with the law.

After the statutory withdrawal period has expired, a Gift Voucher cannot be returned voluntarily and the purchase price cannot be refunded, unless otherwise required by applicable law or another statutory entitlement applies.

8. Other Terms and Conditions

Any rights and obligations of the purchaser and the seller not specifically covered in this section shall be governed by the other provisions of the Terms and Conditions and the applicable generally binding laws and regulations of the Slovak Republic.