Delivery and Payment

Delivery for retail customers

Courier

The courier will deliver your order quickly and directly to you.

Courier delivery price:

  • In Slovakia - from €5.00
    If the order price exceeds €100, its delivery by courier service to the Customer's delivery address is free within the Slovak Republic
  • In Czech Republic - from €8.00
    If the order price exceeds €100, its delivery by courier service to the Customer's delivery address is free within the Czech Republic
  • In EU countries - from €9.00
  • In other countries, outside the EU - €11.00

Packeta (Zásielkovňa) "PickUp Point"

Pick up your order at your favorite location. Choose the Packeta (Zásielkovňa) pickup point that suits you.

Price for delivery to a Packeta collection point (Zásielkovne):

  • Within Slovakia - from €5.00
    If the order price exceeds €100, its delivery by courier service to the Customer's delivery address is free within the Slovak Republic
  • In the Czech Republic - from €5.00
    If the order price exceeds €100, its delivery by courier service to the Customer's delivery address is free within the Czech Republic
  • In EU countries - from €6.00

This service is available to Customers from EU countries where Packeta operates

Personal collection

Pick up the order by you personally at Čajový Dom at Povraznícka 2 in Bratislava.

This service is available to Customers who have the opportunity to pick up the order from us in person, within 5 days of receiving notification that it is ready for personal collection.

Our opening hours:

Tuesday - 14:00 - 18:00
Wednesday - 14:00 - 18:00
Thursday - 14:00 - 18:00

Personal collection is free of charge.

If you do not pick up your order for personal collection within 5 business days, it will be canceled.

If you are unable to pick up your order within the specified time and need to extend the collection time, please contact our Customer Service.

Delivery for wholesale customers

Courier

Delivery to the address.

  • Within Slovakia - from €7.00
  • In the Czech Republic - from €9.00
  • In EU countries - from €9.60
  • In other countries, outside the EU - from €11.00

Packeta (Delivery point) "PickUp Point"

Delivery to a Packeta (Delivery point) pickup point.

Within Slovakia - from €6.00

In the Czech Republic -from €7.00

In EU countries - from €13.20

This service is available to Customers from EU countries where Packeta operates

Personal pickup for wholesale

Pickup of the order by you personally at Čajový Dom at Povraznícka 2 in Bratislava.

This service is available to wholesale Customers who have the opportunity to pick up the order from us in person, within 5 days of receiving the notification that it is ready for personal pickup.

Our opening hours:

Tuesday - 14:00 - 18:00
Wednesday - 14:00 - 18:00
Thursday - 14:00 - 18:00

Personal collection is free of charge.

If you wish to pick up your order outside of opening hours, please arrange a pick-up time in advance, by phone or email.

If you do not pick up your order for personal collection within 5 business days, it will be cancelled.

If you are unable to pick up your order within the specified time and need to extend the pick-up time, please contact our Customer Service.

Note: We reserves the right not to deliver orders to selected countries of the world.

If you have any questions regarding delivery to your country, please contact our Customer Service.

Payment methods

The customer has the option to choose from the following payment methods:

  • By payment card
  • By cash on delivery
  • By bank transfer
  • In person at the store

Comgate payment gateway

Online payments with VISA and Mastercard, as well as via Apple Pay and Google Pay, are provided by the payment gateway of Comgate a.s.

Payments made through the payment gateway are fully secured and all information is encrypted.

Comgate is a direct partner of the VISA and Mastercard payment card companies and a holder of a payment institution license, which is authorized to provide payment services without restrictions on the volume of transactions throughout the EU and is subject to the supervision of the Czech National Bank. It has the highest level of PCI DSS security certification.